Frequently Asked Questions
Once your membership payment has been processed, you will receive an email from carlosmembership@carlos.emory.edu that contains the link for you to download your membership card (approximately 10 business days).
- iPhones have a native app called Apple Wallet. On your iPhone, open the email you received and tap the “Download” link. Then tap “Add to Apple Wallet” on the card, followed by “Add” in the top-right corner. Your digital membership card will automatically be saved to Apple Wallet.
- To access your card later, swipe down on your home screen to open Search, type “Wallet,” and tap the Wallet app. From there, you can view your digital membership card.
- Android phones have a native app called Google Wallet. On your Android device, open the email you received and click the “Download” link. Then tap “Add to Google Wallet” at the bottom right of the card, followed by “Add” at the bottom of the screen. Your digital membership card will automatically be saved to the Google Wallet app.
- To access your card later, open your apps list and search for “Wallet,” then tap the Google Wallet icon. From there, you can view your digital membership card.
- For Apple users, please check the Apple Wallet app.
- For Android users, please check your Google Wallet app.
Once you have downloaded your card, you will be able to forward the email or use the share feature of the wallet app to ensure that secondary cardholders receive their digital membership card.
If you have paper guest passes, please continue to use them. They never expire. Guest passes can be used via a will call system. Please email carlosmembership@emory.edu to redeem your guest passes.
Your digital membership card will indicate your reciprocal museum benefits. Showing your digital card will allow you to access your benefits at affiliated institutions.
When you renew your membership, digital cards will automatically update. If your membership level changes, a new card will be emailed for you to download.
By default, all members will receive digital membership cards. However, physical cards can still be mailed if requested. If you would like a physical card, please contact carlosmembership@emory.edu or fill out this online form.
Physical cards are available upon request. If you would like a physical card, please contact carlosmembership@emory.edu or fill out this online form.
Please contact carlosmembership@emory.edu with questions regarding your digital membership card. Be sure to include the email address to which you would like to receive your card.
